Thank you for your continued support and for taking the time to share your feedback. We're truly sorry to hear about your delivery experience.
We understand your concern regarding the delivery arrangement and your request for the parcel to be delivered on Tuesday instead of being left at the corridor. We agree that delivery instructions should be followed whenever possible.
As the delivery was handled by Shopee's logistics partner, we unfortunately do not have direct control over their delivery scheduling or the actions of their delivery personnel. However, we take your feedback seriously and will escalate this matter to Shopee so they can review the driver's handling of your delivery instructions.
We sincerely apologize for the inconvenience caused and appreciate you bringing this to our attention. Your feedback helps us work towards a better experience for all our customers.
