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1. Return Eligibility (7 Days)

We accept return or refund requests within 7 days of delivery, subject to the conditions outlined below.

To be eligible for a return, items must:

• Be unused, unopened, and in original condition
• Be returned in the original packaging, including all cartons, pallets, accessories, and components (where applicable)
• Be accompanied by a valid receipt or proof of purchase

Items that have been used, opened, damaged, repacked, or altered may not be eligible for return or refund.

 

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2. Inspection Upon Delivery (Important)

Please inspect your order upon delivery and contact us as soon as possible, preferably within 48 hours, if:

• The item is damaged
• The item is defective
• The wrong item was received

📌 Note:
All return or refund requests, including those related to damages or incorrect items, must still be submitted within 7 days of delivery and are subject to inspection and approval.

 

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3. How to Request a Return

To request a return or refund, please email hello@millionparcel.sg with:

• Your order number
• Item(s) to be returned
• Reason for return
• Clear photos (mandatory for damaged, defective, or incorrect items)

Returns must only be sent after approval to the address below:

Return Address
22 Pioneer Cres, #03-06A
West Park BizCentral
Singapore 628556

Contact:
HP: +65 8711 5815
HP: +65 8494 9660

❗ Items returned without prior approval will not be accepted.

 

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4. Return Shipping & Handling

• Customers are responsible for arranging and covering all return shipping costs, including for bulky, heavy, or palletised items.
• We do not provide return shipping labels.
• Customers are responsible for coordinating delivery, unloading, and access arrangements for large or palletised returns.

Return shipping fees are non-refundable.

 

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5. Oversized, Bulk & Palletised Orders

Oversized, bulk, or palletised orders may be eligible for return, subject to the following:

• Items must remain unused, unopened, and in original packaging
• All cartons, quantities, and pallet configurations must be complete and intact
• Returns are subject to inspection and approval

Due to the nature of packaging and bulk products, partial returns, incomplete pallets, or repacked items may be rejected.

 

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6. Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-made, personalised, or made-to-order products
• Special orders
• Items marked as final sale, clearance, or non-returnable
• Gift cards

If you are unsure whether an item is returnable, please contact us before placing your order.

 

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7. Exchanges

We do not offer direct exchanges.

If a return is approved, customers may place a new order separately.

 

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8. Refunds

Once returned items are received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be issued to the original payment method
• Processing time is up to 10 business days
• Banks or card issuers may require additional time to reflect the refund

If more than 15 business days have passed since approval, please contact hello@millionparcel.sg.

 

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9. Refund Rejection & Discretion

Refunds may be rejected if:

• Items do not meet the return conditions
• The return request is submitted after 7 days
• Returned items are damaged, used, incomplete, or improperly packaged
• There is evidence of misuse or abuse of the return policy

MillionParcel reserves the right to make the final decision on all return and refund requests.

 

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10. Final Notes

• All returns and refunds are subject to inspection and approval
• Policy terms apply to purchases made on millionparcel.sg
• This policy does not affect your statutory rights under Singapore law