FAQ

Question 1: How do I change my order?

Ans: It's okay to change your mind! Our Customer Happiness team will gladly exchange your item for another if it is of the same price or less. The difference will be refunded to your original mode of payment. Simply send us an email at hello@millionparcel.com with your order number and the items you would like to change.

If you'd like to change for another item that is of a higher price, you will need to place a separate order with the new item. We will then cancel and give you a full refund on the item you no longer want. For security purposes MillionParcel does not store your payment details, so we will not be able to charge the difference unless you place another order. After placing your new order, send us an email at hello@millionparcel.com, with your two order numbers and the item you would like to cancel.

However, if your order has left our warehouse, you will no longer be able to change your order and will need to request for a return instead.

Question 2: Can you deliver some of my items first?

Ans: To help you save on your delivery charges, we consolidate your items and only deliver it to you when all the items are ready in our warehouse. If you want to receive some items first, please send us an email at hello@millionparcel.com, with your order number and the items you would like to receive first. Please note that extra delivery charges will be applicable if each delivery does not meet the free delivery.

Question 3: Can you split my order delivery to different location ? 

Ans: We only delivery 1 order to 1 location, if you need to delivery to different location kindly make a new order to the location.

Question 4: Why MillionParcel can give the best price? 

Ans: We understand for new set up business is difficult and a lot of cost to set up. Packaging cost make make your selling price higher than other seller as normally packaging company need a minimum order. Even you can get the minimum order but you needed a place to store it and you will cost higher rental for the space. We here to help you storage the item and you only pay for what you need it. SAVE COST and MORE PROFIT.  

Question 5: I found that is broken / faulty item.

Ans: So sorry to hear that you received the broken / faulty item, kindly take a photo of the product, faulty area and the parcel label send to our email: hello@millionparcel.com. We will help you to settle ASAP. Please report it within 7 working day after you received the item. 

Question 6: I did not receive the item

Ans:

For option Singpost Normal Mail, Low fare but not trackable shipping, Singpost Normal Mail will delivery at 3 - 7working days in the letterbox/mailbox from the date mails are handed over to SingPost. Singpost Normal Mail has risked of loss and delay especially during festive season. The item could have lost if you do not receive it within 14 days. Seller not respond for any losing mail. 
Pls note, if the item can’t put inside the mailer box, officer will leave a letter for you to do collection at nearest post office. Kindly check will you family or friend anyone have received the letter on your behalf? 

For option Fast & Secure shipping, Kindly check will you family, friend and neighbor anyone have received the parcel on your behalf? if you not received item within 7 working day, kindly email us and we will check for you the details. 

Question 7: Wrong size, wrong item received?  

Ans: So sorry to hear that you received the wrong item, kindly take a photo of the prouduct and the parcel label send to our email: hello@millionparcel.com. We will help you to settle ASAP.

Question 8: i have order wrong size can i change it? 

Ans: Yes, of cause, you may change your item in our warehouse within 7 working day after you have received the item. Kindly make use the item in good condition when return, you may require to top up the different price if the price is higher than previews order. Please send an email to our sales team before visit our warehouse so we can prepaid your item early doing exchange.